Customer service & tickets
Service requests that never get lost.
Every request becomes a ticket: delivery questions, credit notes, returns and repairs. Everyone sees the status and nothing gets lost.
What the function does
Ticket systemRequests with status and owner.
Returns and repairsClear processes for every case.
Credit notesCreated directly from the ticket.
Delivery ordersLinked to logistics.
Questions & answers
Can partners open tickets for their customers?
Yes, from the partner portal.
Is the history saved?
Yes. Every ticket stays in the customer history in the CRM.
Related functions
CRM & lead managementCRM for direct selling with AI lead analysis: pipeline from lead to customer to partner, follow-ups, hosts, reorders and won/lost.
Webshops & landing pagesPartner webshops and landing pages for direct selling: individually designed online shop, personal partner pages and self-activated ads.
Custom mobile appsCustom iOS and Android apps for direct selling companies: catalogue, orders, wallet, training and partner tools, each app designed individually.
Let's talk about your process.
30-minute exchange call. We look at your business, not at a sales script.